Privacy Policy | TRW Travel

Thank you for considering our travel agency for your travel needs. As per the General Data Protection Regulation (GDPR) of the European Union (EU), we have developed this privacy policy to provide you with transparent information about how we collect, use, and protect your personal data.

1.Data Controller

The data controller for the personal data collected through our travel agency is TRW Travel Ltd, registered address at 7 Bell Yard, London, England, WC2A 2JR. Our data protection officer can be reached at info@trwtravel.co.uk.

2. Personal Data We Collect

We may collect the following personal data from you:

Contact information such as name, email address, phone number, and postal address.
Travel information such as flight details, hotel reservations, and itinerary.
Payment information such as credit card details.
Passport and visa information.
Other information you provide to us during the booking process or while using our services.

3. Purpose of Processing Personal Data

We process personal data for the following purposes:

To process and manage your travel bookings.
To provide customer service and support.
To communicate with you about your travel plans and updates.
To process payments for travel bookings.
To comply with legal obligations.

4. Legal Basis for Processing Personal Data

We process personal data for the following purposes:

To process and manage your travel bookings.
To provide customer service and support.
To communicate with you about your travel plans and updates.
To process payments for travel bookings.
To comply with legal obligations.
To send you marketing communications about our services and promotions, based on your consent or our legitimate interests.

5. Processing Personal Data for Marketing

If you have given us your consent or we have a legitimate interest, we may use your personal data to send you marketing communications about our travel services and promotions. This may include emails, newsletters, and targeted advertisements on social media platforms.

You have the right to withdraw your consent for marketing communications at any time by contacting our data protection officer at info@trwtravel.co.uk or by clicking the unsubscribe link in our marketing emails.

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal obligations or business needs. We will securely delete or anonymize your personal data when it is no longer needed for these purposes, including marketing communications.

7. Data Sharing

We may share your personal data with the following third parties:

Travel providers such as airlines, hotels, and tour operators.
Payment processors and financial institutions.
Service providers such as IT vendors and customer support companies.
Regulatory and law enforcement authorities as required by law.

8. International Data Transfers

We may transfer your personal data to third parties located outside of the European Economic Area (EEA) for the purposes of providing travel services. We will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses.

9. Your Rights

As a data subject, you have the following rights:

The right to access and obtain a copy of your personal data.
The right to rectify any inaccurate or incomplete personal data.
The right to erasure (‘right to be forgotten’) of your personal data under certain circumstances.
The right to restrict processing of your personal data under certain circumstances.
The right to data portability of your personal data in a structured, commonly used, and machine-readable format.
The right to object to processing of your personal data under certain circumstances.
The right to withdraw your consent at any time (if processing is based on consent).

To exercise your rights, please contact our data protection officer at info@trwtravel.co.uk.

10. Complaints

If you have any complaints about our processing of your personal data, you have the right to lodge a complaint with a supervisory authority. In the UK, the supervisory authority is the Information Commissioner's Office (ICO).

11. Changes to Privacy Policy
We may update this privacy policy from time to time to reflect changes in our business practices or legal obligations. We encourage you to review this policy periodically.

Thank you for trusting TRW Travel for your travel needs. If you have any questions or concerns about this updated privacy policy, please contact our data protection officer at info@trwtravel.co.uk.

Last updated: 01/05/2023

Rugby Experiences in Europe